FAQ
What makes your candles different? Honestly, the aesthetic and storytelling make my candles different. The touch of art, skill, and channeled inspiration behind each piece is what speaks to my customers on a deeper level than scent alone. I create from lived, inspired experiences, so every candle is thoughtfully made from the heart.
Are your candles safe to burn? Yes. All wicks are lead-free and all fragrance oils meet safety standards. Trim your wick before each burn and never leave a flame unattended.
Refills
Do you offer refills? Yes. Concrete vessels can be refilled at market events or through local drop-off.
How do I get a refill? Bring your vessel to any event I advertise I will be at or contact me to arrange a refill appointment.
Local Delivery and Pickup
Do you offer local delivery? Yes. Residents of the greater Sioux Falls, SD area can select local delivery at checkout. A small recoup fee of $3 for time and gas is charged.
Is pickup available? Pickup is available by request for repeat customers. We can arrange a pickup location together. You may also request to pick up your order at any advertised event that I am attending.
Shipping
How long does shipping take? Shelf-ready orders ship within 3–5 business days. Custom orders ship within 5-7 days, but may be longer during high volume periods. Please consult the homepage processing time for a more accurate read during peak seasons.
Are concrete vessels packaged safely? Yes. Each vessel is padded and boxed securely to prevent damage in transit.
Custom Work
Do you make custom candles? I have customizable options for a selection of my decorative and ritual candles.
How do I request a custom order? I do not take custom orders beyond the scent and color customizations offered on my site at this time.
Market vs Online Inventory
Why are some items only available at markets? Market inventory often includes one-of-a-kind sculptural candles, painted candles, and seasonal pieces. Online inventory focuses on core collections and items that can be ordered and restocked consistently.
Gifts
Do you offer gift packaging? Not at this time. Each product arrives wrapped carefully for shipping to prevent breakage.
Do you make candles for events? Not at this time.
Returns
What is your return policy? Due to the nature of my handmade goods returns vary by product. Please refer to my return policy for details.
Contact
How can I reach you? Use the chat box on my site for immediate help or email Cassandra at studio@veilandflameshop.com and serious inquiries will be answered within 24-48 hours.