Shipping policy
Thank you for supporting Veil & Flame.
Processing Time
Most orders are processed and shipped within 1-3 business days.
Custom, personalized, or made-to-order items may require up to 7 business days for processing.
Please note that selecting a faster shipping method only affects carrier transit times and does not reduce processing times.
If your order experiences a significant processing delay, we will contact you using the email provided at checkout.
Shipping Rates
Shipping charges are calculated at checkout based on package weight, destination, and selected shipping method.
Orders of $100 or more qualify for free standard shipping within the United States.
Tracking Information
You will receive a shipping confirmation email containing tracking information once your order has shipped.
Tracking information may take up to 24 hours to become active.
Domestic Shipping
Veil & Flame currently ships throughout the United States, U.S. Territories, and APO/FPO/DPO addresses.
International Shipping
International customers are responsible for any customs fees, duties, taxes, tariffs, or import charges imposed by their country.
Veil & Flame has no control over these fees and cannot estimate what charges may apply.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
If an address cannot be verified, we may contact you for clarification before shipping.
Orders delivered to an incorrectly provided address are not eligible for replacement or reimbursement.
Lost, Stolen, or Damaged Packages
Once a package has been accepted by the shipping carrier, delivery is outside of our control.
If your package is lost, stolen, or damaged in transit, please contact us as soon as possible. We will gladly assist you to provide any information needed for filing a carrier claim.
Shipping insurance may be available during checkout and is recommended for higher-value orders.
Veil & Flame is not responsible for packages that are lost, stolen, delayed, or damaged after being transferred to the shipping carrier.
Questions?
Email: studio@veilandflameshop.com, attn: Cassandra